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Frequently asked questions

Basics

What is Polsie? How does it work? How do I start my own store? What can I sell on Polsie?

Selling

How do I sell a product? Do my buyers need a polsie account? Do my buyers need to have a paypal account?

Payments

How do I receive payments? What type of payments do you receive? Is there a monthly fee? What is the fee you take?

Shippig

How do I ship a product? How do you make sure a product arrives safely? Can I Ship internationally? Is there a size and weight limit for shipping?

Your Store

How do I add a logo to my store? How do I add a header to my store? Can I add a video to my store? Can I delete a product from my store? Can I edit a product? What if I delete a product from instagram? Can I add products I already have on Instagram to Polsie? What happens if I edit a product on Instagram? What if I am out of stock from products I have sold? Is there a limit of products I can sell? What if I have a several sizes of one product? Can I put my products in categories? Can I put several pictures for a single product?

Basics

What is Polsie?

Polsie is a platform to make your own online store using Instagram. We also take care of payments and shipping.

How does it works?

By posting a picture on Instagram with the #polsie and price, your products are automatically placed in your store.

How do I start my own store?

When you join Polsie, your Instagram account becomes synced with our site. Just name your store and add your contact and shipping information.

What can I sell on Polsie?

Anything you want! From the things you make to the things you have.

Selling

How do I sell a product?

To start selling, post your products on Instagram. Take your best pictures, and add #polsie and the price. You may add a title to your product, a description and additional hashtags if you wish.

Do my buyers need a polsie account?

Anyone can buy from your store. No account is needed.

Do my buyers need to have a paypal account?

No, debit and credit cards from Visa and Mastercard are accepted. An option for a paypal account is offered for further purchases.

Payments

How do I receive payments?

A PayPal account is needed to receive payments. There's no charge to open a PayPal account and to transfer money from your bank account to your PayPal account.
To open a PayPal account click HERE

What type of payments do you receive?

Payments in debit and credit cards can be made. Paypal payments are also accepted.

Is there a monthly fee?

We take no monthly fee for having a store in Polsie. Only a small fee is taken from each sell.

What is the fee you take?

We take a small 8% fee for the services, that includes payments and shipping.

Shipping

How do I ship a product?

Once an order is received, request a code im your dashboard to receive a label. Print the label and place it in your package.
In Mexico, you can request a pick up from Fedex, or drop off at a local Fedex Center.
In USA, drop your package at your nearest USPS office.

How do you make sure a product arrives safely?

A tracking code is provided for you and your buyer, so you can check where your package is at anytime.

Can I ship internationally?

Not yet, but we are working to ship your products anywhere you want.

Is there a size and weight limit for shipping?

10'' x 8'' x4'' is our standard box size with a 5 kg weight limit. However, you can ship whatever you want with a small increase in price.

Your Store

How do I add a logo to my store?

Place a logo in your store simply by posting on Instagram a picture with #polsie and #logo. You can also place a video/gif as a logo if you wish. Change it anytime you want with the same steps.

How do I add a header to my store?

Place a header in your store simply by posting on Instagram a picture with #polsie and #header. Change you header anytime you want with the same steps.

Can I add a video to my store?

Yes, the same way you add a picture!

Can I delete a product from my store?

Yes, each product in your dashboard has a DELETE option.

Can I edit a product?

Yes, My products.

What if I delete a product from Instagram?

Pictures deleted from Instagram are deleted in your store also. We are working to keep your pictures in your store, unless you want to delete permantly delete from your dashboard.

Can I add products I already have on Instagram to Polsie?

Not yet, we recommend you upload them again for your store.

What happens if I edit a product on Instagram?

Edited info from Instagram is not yet refreshed on your store. If it is an error in the price, we recommend you to post the product again. For errors in typing, you can edit in your Instagram and in your dashboard.

What if I am out of stock from products I have sold?

You can edit products in your dashboard, and add a Out of Stock label. Once you've restocked, you can remove the label.

Is there a limit of products I can sell?

Never! Sell as many products as you want!

What if I have several sizes of one product?

You can add size information in your caption. It can be XS S M L XL, or XS-XL. Even number sizes. Remember to write in a way your customers can understand.

What if I have several colors of one product?

Post a picture of each product you have. Your followers are more attracted from your pictures and showing you variety visually will give more information of what you have.

Can I put my products in categories?

You can add hashtags to filter your products.

Can I put several pictures for a single product?

Several views for a single product is not yet available at polsie We are working so you can show the best of your products.

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